Refund policy

Custom Artwork

Because all custom paintings are created specifically for each client, custom artwork is final sale and not eligible for returns or refunds once work has begun.

Each piece is an artistic interpretation created from the reference photos provided. While every effort is made to capture the character and details of your space, the final painting will reflect the artist’s style and may not be an exact replica.

If you have questions or special requests, please reach out before placing your order. I’m always happy to help ensure expectations are aligned.

Prints

All sales on the website are final and cannot be returned or exchanged.

Shipping Issues

If your order arrives damaged during shipping, please contact me immediately at amy@amytownerart.com with photos of:

The damaged item

The packaging

We will talk through the situation and next steps together.

Non-Refundable Items

Refunds will not be issued for:

Custom artwork

Digital files 

Delays caused by shipping carriers

Minor color variations due to screen differences

Questions or Concerns

If you experience any issues with your order, please don’t hesitate to reach out. My goal is for every piece to feel meaningful and special, and I’m always happy to help where possible.